Responsibilities

We are looking for a proactive and detail-oriented Systems Administrator - IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT :

• Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks.
• Manage laptop provisioning, software installation, upgrades, and maintenance.
• Handle user access management - onboarding, offboarding, and role-based access control across systems and tools.
• Provide support for both Mumbai and Bangalore offices (~1000 users across locations).
• Support remote teams as well.
• Review IT infrastructure and provide improvement recommendations following best practices.
• Administer both Mac and Windows systems.
• Perform network administration and Manage basic email and endpoint security administration.
• Handle laptop/desktop/printer setup and maintenance.
• Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes.
• Support end-user requests for application installation and issue resolution.
• Maintain and update service desk tickets and incident logs.
• Conduct quarterly checkpoint reviews to assess work and adjust the scope of work as needed.
• Maintain accurate IT asset inventory, including hardware and software licenses.
• Work with vendors for hardware procurement, licensing, and support.
• Ensure compliance with IT policies, audits, and data security protocols.
  
  

Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• Minimum 2 years of experience in IT operations or system administration.
• Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security.
• Experience with network configuration, firewalls, VPNs, and IT security.
• Familiarity with IT ticketing and asset management platforms.
• Excellent communication and multitasking abilities.
• Bonus : A Basic understanding of DevOps concepts is a plus.
  
  

Strong Hands-on Approach To

• Laptop/Desktop Support.
• Troubleshooting on Mac and Windows systems.
• Expertise with macOS, device setup, and system-level support.
• Support for Microsoft Office and general application issues.
• Basic Network Support.
• Diagnosing connectivity and system access issues.
• Handling basic networking tasks.
  
  

(ref:hirist.tech)